BUSINESS IT SUPPORT
Need IT Support Now? Tell Us What’s Going On.
If something is not working, your team is stuck, or you need technical help with a business system, send us the details below and we’ll contact you about the next step. For immediate assistance, call 702-812-4756 and press 2 for Support.
Submit a Support Request
Call Support
For urgent issues or when email is unavailable, call the Technology Mechanics support team directly.
702-812-4756
Press 2 for Support
Security incident or critical outage?
Submit the request, then call us so the issue can be prioritized appropriately.
Please do not include passwords or sensitive credentials in this form.
STANDARD RATES & SUPPORT OPTIONS
Flexible support when you need help without a monthly agreement
Not every business needs a monthly managed IT agreement. Technology Mechanics also provides time-and-materials technical support for businesses that need help with a specific issue, project or technical requirement. Our standard rates are based on the level of technical expertise required, with prepaid support options available for clients who need ongoing assistance without a monthly agreement.
PC Support Technician
$125 / hour
Standard hours
$175 / hour
After-hours
Network IT Specialist
$165 / hour
Standard hours
$225 / hour
After-hours
Citrix / Virtualization Administration
$195 / hour
Standard hours
$275 / hour
After-hours
SQL Database / Application Administration
$235 / hour
Standard hours
$325 / hour
After-hours
Standard billing hours are 8:00 a.m.–6:00 p.m. Pacific. After-hours rates apply from 6:00 p.m.–8:00 a.m. Pacific. Rates shown are effective September 20, 2026.
PREPAID SUPPORT BLOCKS
Purchase support credit in advance and receive additional service value
Prepaid support blocks are applied against the appropriate service rate as work is performed. Your monthly statement shows the services provided, hours and rates used, and the remaining support-credit balance. Unused support credits do not expire.
$1,000
Purchase
+$50 bonus credit
$1,050 total support credit
$2,000
Purchase
+$150 bonus credit
$2,150 total support credit
$3,000
Purchase
+$300 bonus credit
$3,300 total support credit
$5,000
Purchase
+$750 bonus credit
$5,750 total support credit
PRIORITY SUPPORT INCLUDED
Support-block clients receive priority handling
- Four-hour remote connection target for non-critical issues, 9:00 a.m.–5:00 p.m. Pacific, Monday–Friday
- Four-hour critical onsite deployment target, 9:00 a.m.–5:00 p.m. Pacific, Monday–Friday, within Las Vegas and Henderson
- Non-critical technical phone support, 9:00 a.m.–5:00 p.m. Pacific, Monday–Friday
The four-hour target applies to initial response, remote connection or technician deployment. It is not a guaranteed resolution time.
BILLING PRACTICES
Straightforward billing for the work performed
- Remote support has a 30-minute minimum, then is billed in 15-minute increments.
- Onsite support has a one-hour minimum, then is billed in 15-minute increments.
- Support-block credit is applied against the service rate for the work performed
PREFER PREDICTABLE MONTHLY SUPPORT?
Total Care Managed IT Services
For businesses that want a more predictable approach to IT support, Total Care combines Help Desk, Remote IT Support, proactive monitoring and ongoing technology management for a flat monthly fee. Your team receives priority support, covered services are handled without unexpected hourly billing, and we work proactively to identify and address issues before they become larger problems.