CO-MANAGED IT SUPPORT
Additional IT Capacity Without Replacing Your Internal Team
Technology Mechanics works alongside internal IT departments that need additional Help Desk capacity, remote infrastructure support, escalation resources or technical depth in specific areas.
EXTEND YOUR IT TEAM
Keep the systems and decisions you want internal. Add support where your team needs it.
Internal IT teams often know the business better than anyone, but they still have finite time. User support, infrastructure maintenance, escalations and projects can all compete for the same technical resources.
Co-managed support lets your team define where Technology Mechanics fits. We can take on a specific support layer, provide additional technical resources or help cover parts of the environment that are consuming too much internal time.
CO-MANAGED CAPABILITIES
Use us where the additional capacity provides the most value
The scope can be narrow or broad and can change as your internal team's needs change.
Help Desk Capacity
Move front-line user, endpoint and application support off the internal queue while keeping higher-level work with your own staff.
Escalation Support
Give internal technicians another technical resource for issues that require additional troubleshooting, experience or time.
Server & Cloud Administration
Add support for Windows servers, hosted systems, Microsoft 365, Google Workspace and other cloud services without moving the entire environment to an outside provider.
Network Support
Supplement internal resources with remote LAN/WAN, firewall, VPN and connectivity troubleshooting when network issues need additional attention.
Projects & Technical Work
Use Technology Mechanics for migrations, deployments, system changes and other technical work that would otherwise pull internal staff away from daily priorities.
Security & Backup Support
Add operational support around endpoint and email security, backup systems, monitoring and recovery without requiring your internal team to manage every platform directly.
CLEAR BOUNDARIES & ESCALATION
A co-managed relationship works when everyone knows who handles what
We establish the support scope, escalation path and communication process with your internal team. Issues can be routed to Technology Mechanics, retained internally or moved between teams based on the technical level and systems involved.
The objective is not to duplicate your staff. It is to give them another resource they can use where it makes operational and technical sense.
CHOOSE THE SUPPORT LAYER
Help Desk or broader Remote IT Support can both fit a co-managed model
Some internal teams only need front-line user support. Others need deeper help with servers, cloud platforms, networking or escalation work. The co-managed model can be built around either requirement.