SERVICE TERMS
Managed IT Support Terms of Service
Effective date: September 21, 2026
Company: TechMech LV, Inc., DBA Technology Mechanics
6965 Speedway Blvd., Suite 106X
Las Vegas, NV 89115
Phone: 702-812-4756
Email: info@techmechlv.com
These terms apply to Managed IT Services, Help Desk, Remote IT Support, Onsite Support and related technical services unless a signed Master Services Agreement, statement of work, quote or order provides different terms. A signed agreement controls if there is a conflict.
Scope of Service
Service scope is defined by the applicable agreement or order. Work outside the included scope may be quoted separately or billed at the applicable service rate.
Authorization
The customer authorizes Technology Mechanics to access and administer systems reasonably necessary to perform approved services. The customer represents that it has authority to grant that access and will identify systems or data subject to special restrictions.
Customer Responsibilities
- Maintain valid software and service licenses unless licensing is provided by Technology Mechanics.
- Provide timely access, accurate information and appropriate contacts.
- Maintain user and management cooperation needed to complete support work.
- Promptly notify us of material changes, suspected security incidents and terminated-user access that may affect the environment.
Security and Backup
Managed IT reduces operational risk but does not guarantee that failures, cyber incidents, data loss or service interruptions will never occur. Backup, cybersecurity and business-continuity services are governed by their specific scope and terms and are not implied unless included in the service order.
Third-Party Services
Technology Mechanics may coordinate with software, cloud, telecommunications, Internet and equipment vendors. Third-party products remain subject to their own licensing, warranty, availability and support terms.
Service Changes and Termination
Changes, cancellation and transition assistance are governed by the applicable agreement. Where no signed agreement states otherwise, either party may discontinue non-recurring services upon reasonable notice, subject to payment for work performed and committed third-party costs.
Governing Law
Unless a signed agreement states otherwise, these terms are governed by Nevada law, and any dispute will be brought in a court of competent jurisdiction in Clark County, Nevada, except where applicable law requires otherwise.