SERVICE TERMS
Technology Mechanics Uptime Guarantee
Effective date: September 21, 2026
Company: TechMech LV, Inc., DBA Technology Mechanics
6965 Speedway Blvd., Suite 106X
Las Vegas, NV 89115
Phone: 702-812-4756
Email: info@techmechlv.com
Eligible Technology Mechanics hosted services are covered by a 99.9% monthly uptime commitment unless a quote, order or service-specific agreement states a different service level.
Eligible Downtime
Eligible downtime is an unplanned loss of the ordered hosting service caused by a failure within the Technology Mechanics-controlled hosting infrastructure and confirmed by Technology Mechanics. A 99.9% monthly commitment allows approximately 45 minutes of unavailable service in a typical month before a credit becomes eligible.
Service Credit
For eligible downtime below the 99.9% monthly commitment, Technology Mechanics will provide one day of service-cycle credit for each full hour of eligible downtime below the commitment, up to a maximum credit equal to one month of the affected hosting service.
Exclusions
Downtime is not eligible when caused by scheduled maintenance; customer action or configuration; customer applications or third-party software; resource exhaustion within the customer's allocation; denial-of-service or other external attacks; Internet or carrier conditions outside the controlled hosting environment; DNS or browser caching; force majeure; or other events outside our reasonable control.
Claim Process
Submit a claim within 10 calendar days after the affected event. Include the affected service, date, approximate time and a description of the outage. We will compare the claim to available monitoring and platform records.
Sole Service-Level Remedy
Unless a signed agreement provides a different remedy, the service credit described here is the sole remedy for a failure to meet this uptime commitment. This does not limit rights or remedies that cannot lawfully be waived.