Proactive Computer Network Management Services

Our “Total Care” Solutions provides your company with a 24/7 proactive approach to monitoring, managing, and supporting your computer network, while greatly reducing IT support cost.

Here are a few benefits that are included under “Total Care”:

 

  • Guaranteed priority 1 hour response to service calls
  • No labor cost for the diagnosis & repair of computer or network problems
  • Automated file backup configuration & setup
  • Monthly backup testing and verification
  • Free award winning anti-virus software for all of your computers
  • Free award winning anti-spyware software for all your computers
  • Technical phone support
  • Remote desktop assistance & support
  • Remote network monitoring & support
  • Free web content filtering

The TCS is built around three main principles:

Value

A Total Care Solution offers the best value for your IT budget. All labor cost directly relating to diagnostics and repairs are covered under the TCS agreement. That means when you call us out to troubleshoot an issue on your network, you pay nothing. In addition, we provide live, 24/7 monitoring to ensure your network is always up and running smoothly and efficiently.

Service

We provide unparalleled on-site and remote technical service and support. Our highly qualified technicians have years of field experience and understand the importance of a job well done.

Commitment

TCS clients are guaranteed a prompt, 4 hour maximum response time to all service calls. On average, we are on-site or remotely connected and servicing your requests in under 2 hours. Technology Mechanics is committed to providing you with great value and the best service possible.

Save Your IT Support Budget With Our Fixed-Rate IT Support Services

Email or call us today at 702-812-4756 and ask us how we can customize a Total Care Solution to fit your IT needs and budget.